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Customer Charter

Customer Charter

Legacy Properties are committed to delivering a quality service, throughout the whole home buying process and beyond. Our Customer Charter sets out our commitments to provide you with service, procedures, and information at appropriate stages during your purchase and beyond

  • We will always confirm to the Consumer Code for Home Builders (“Consumer Code”)
  • We will give you a copy of our customer charter if you ask for one. We will automatically give you a copy if you reserve a property.
  • We will work to set procedures to meet the commitments we have stated in our customer charter.
  • We will train our staff to understand their responsibilities in our dealings with you and what the customer charter means for you.
  • We will give you the detailed pre-contract information you need to make an informed decision about buying the property.
  • We will let you know who to contact at every stage of your purchase; how we will deal with your questions; and any relevant choices and options you can consider.
  • We will give you health and safety advice to reduce, as far as possible, the risk of danger on the development site during construction and in the use of your home.
  • Our marketing and advertising will be clear and truthful. Our contract of sale terms and conditions will be clear and fair, and we will make clear to you your cancellation rights.
  • We will give you reliable information about the Warranty provider’s cover and any other guarantees and warranties from which you may benefit.
  • We will give you reliable information about the timing of construction, legal completion, and handover of the property.
  • We will ensure that the functions and facilities of your new home are demonstrated to you prior to moving in
  • Our commitment to you does not end when you move in. We will inform you about the after sales service we provide and emergency services throughout the warranty period. We will explain these to you clearly and make sure you know who to contact.
  • We will tell you about our procedures for dealing with customer complaints, including the availability of any services that can help resolve complaints about warranties.
  • We will co-operate with appropriately qualified professional advisors you have appointed to help resolve disputes.

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